5.1 Case With Orders
Cases with Order widget allows the worker to view the Payments and Holds information for the cases assigned to the worker (as per the Select Filter – Report Level).
As default, it shows results for Previous Month. On Clicking the Right arrow, it will show the results for Previous month.
Summary List:
Paying Cases
- Cases with MSO
- Arrears Only Cases
Cases that Stopped Paying
Cases that Never Paid
No Active Obligation
Cases with Receipt Holds
- Cases/ Member status
- Checks/ Reversal
- Manual
- Receipt Source
- Excess Money
- Tax
- Unidentified
- Others
Cases with Receipt Holds
- Address
- Manual
- CP
- Stop/Void
- IV-A/ IV-E
- Others
Detail View:
- Show by Collection Level
- Show by Receipt Source
- Changes to Data Quality
- NCP not Located
- Address
- Employer
- Demographic Profile
On clicking the ‘+More’ Link, it will move to the “Payments & Holds” section.
On clicking “Paying Cases”, the details section grid displays the results for the cases displayed in Paying Cases. Likewise, this section will changes dynamically based on the selection made in the Main summary list.
Show by Collection Level:
On right on each case count in Last month column, it shows option ‘Review Cases for Past months’ which shows the results for the respective cases for past months.
Show By Receipt Source:
Changes to Data Quality:
On right click the total count of the attribute – NCP Changed Address frequently, and NCP changed employer frequently, Address/Employer Status pop-up will be opened.
NCP Not Located:
Using this grid, the Worker can view the Locate information that received from various external sources like CSENet, CSLN, Dept. of Revenue, EFT and SVC, FCR, FIDM, IV-A, etc.
Demographic Profile:
The summary ‘Demographic Profile’ show the Case count and the Member count of the NCP, CP and Dependent for cases assigned to the worker.
Payments & Holds – Graph:
X-axis represents month (Last 6 months) Y-axis represents case count.
