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__NOTOC__{{DISPLAYTITLE:<span style="display: none"></span>}}
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<div class="col-md-12">
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<div class="intro-header thumbnail img-thumbnail" style="margin-bottom:10px;">
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    <div class="intro-message">
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    <h1 class="text-center" style="color:#fff;">'''Good Grid Help Center'''</h1>
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    <h3 class="text-center" style="color:#fff;">'''Let us help you'''</h3>
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      </div>
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    </div>
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  </div>
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<div class="col-md-12">
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<div class="tile sapphire">
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            <div class="text-center">
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                    <h2 style="color:#ffffff;padding:10px;">Welcome</h2>
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            </div>
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<p class="text-justify" style="color:#ffffff;padding:10px; font-size: 19px;">Welcome to the Good Grid Help Center!  If you want an overview of the features of the Good Grid, you can  [https://goodgrid.com/user/usertour/ <span style="color: white; font-family: 'Lato', Helvetica, Arial, sans-serif; padding: 10px; font-size: 19px;text-decoration: underline;">take a quick tour here</span>].  If you have a specific question, you can either [https://goodgrid.com//osticket<span style="color: white; font-family: 'Lato', Helvetica, Arial, sans-serif; padding: 10px; font-size: 19px;text-decoration: underline;">raise a support ticket</span>] or contact us by calling us at (501) 687-2346 or emailing us at team@goodgrid.com.  You can start by learning more about [[What is the Good Grid | <span style="color: white; font-family: 'Lato', Helvetica, Arial, sans-serif; padding: 10px; font-size: 19px;text-decoration: underline;">the idea behind the Good Grid</span>]] or you can learn more about specific features on the Good Grid by clicking on one of the roles below:</p>
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<br />
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              </div>
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          </div>
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<div class="col-md-12">
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            <div class="text-center">
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  <div class="col-md-1 padding-left">
  
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              </div>             
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  <div class="col-md-2 padding-left">
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                    <h2><i class="fa fa-user fa-2x"></i></h2>
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<p class="text-center">Returning Citizen or<br>Caseworker</p>
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<div class="btn btn-default"><i class="fa fa-search"></i> [[The_Good_Grid_-_Beneficiaries_Portfolio|Get Started]]</div>
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              </div>
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<div class="col-md-2">
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                    <h2><i class="fa fa-bell fa-2x"></i></h2>
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<p class="text-center">Volunteer <br>or Individual User</p>
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<div class="btn btn-default"><i class="fa fa-search"></i> [[Actions_Performed_by_Individual_Users|Get Started]]</div>
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              </div>
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<div class="col-md-2">
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                    <h2><i class="fa fa-briefcase fa-2x"></i></h2>
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<p class="text-center">Employer<br>or Task Provider</p>
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<div class="btn btn-default"><i class="fa fa-search"></i> [[The_Good_Grid_-_Jobs|Get Started]]</div>
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              </div>
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                <div class="col-md-2">
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                    <h2><i class="fa fa-male fa-2x"></i></h2>
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<p class="text-center">Corrections <br>Professional</p>
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<div class="btn btn-default"><i class="fa fa-search"></i> [[Actions_Performed_by_Corrections_Professional|Get Started]]</div>
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              </div>
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                <div class="col-md-2 padding-right">
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                    <h2><i class="fa fa-bookmark fa-2x"></i></h2>
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<p class="text-center">Service<br>Provider</p>
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<div class="btn btn-default"><i class="fa fa-search"></i> [[WHAT_THE_SERVICE_PROVIDER_CAN_DO|Get Started]]</div>
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<br />
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</div>
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  <div class="col-md-1 padding-left">
  
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'''<big>1.</big>''' '''<big>Select Filters</big>'''     
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              </div>  
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</div>
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'''<big>1.1</big>''' '''<big>Report Level (Worker / State / Area / Region / Office)</big>'''     
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</div>
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<div class="col-md-12 hidden-sm hidden-xs" style="margin-bottom:20px;">
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[[File:report level.png]]
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<div class="banner">
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        <div class="container">
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<big>The default Report Level is worker report level.All worker can view the Report Level ‘Worker’.
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            <div class="row">
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But only an authorized worker can use the other report level options – State, Area, Region and Office.</big>  
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                <div class="col-md-6">
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                    <h2 style="margin-top:-6px;">Connect with us:</h2>
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'''<big>1.2</big>''' '''<big>Worker <popup></big>'''   
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                </div>
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                <div class="col-md-6">
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<big>It contains the following 3 Tabs.</big>    
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                    <ul class="list-inline banner-social-buttons">
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                        <li>
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*<big>Subordinate</big>
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<div class="btn btn-facebook"><i class="fa fa-facebook"></i> | [https://www.facebook.com/thegoodgrid/ <span style="color: white; font-family: 'Lato', Helvetica, Arial, sans-serif; ">Facebook</span>] </div>
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*<big>Connected</big>
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                        </li>
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                        <li>
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*<big>Delegated</big>
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                            <div class="btn btn-twitter"><i class="fa fa-twitter"></i> | [https://twitter.com/TheGoodGrid <span style="color: white; font-family: 'Lato', Helvetica, Arial, sans-serif; ">Twitter</span>] </div>
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                        </li>
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                        <li>
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{| class="wikitable"
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                            <div class="btn btn-linkedin"><i class="fa fa-linkedin"></i> | [https://www.linkedin.com/company/good-grid <span style="color: white; font-family: 'Lato', Helvetica, Arial, sans-serif; ">LinkedIn</span>] </div>
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|-
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                        </li>
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| <big>Subordinate</big> || <big>The supervisors can see their subordinates in this Tab.Using this, the supervisors can view the case results of his subordinates (subordinates workers who are working under the supervisors). For workers, it will show the worker ID alone. Subordinates will not be displayed.</big>
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                    </ul>
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|-
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                </div>
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| <big>Connected</big> || <big>Connected Workers are displayed based on the cases assigned to different workers (the cases seen by logged-in worker previously).</big>
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            </div>
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|-
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        </div>
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| <big>Delegated</big> || <big>State Level Workers and some authorized workers can add the workers  using the option ‘Manage Delegated workers’. These authored workers can able to view the case results for these workers also.</big>
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    </div>
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|}
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</div>
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[[File:subordinate tab_supervisor.png]]
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[[File:worker-subordinate tab.png]]
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[[File:connected worker tab.png]]
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'''<big>1.3</big>''' '''<big>Filter By (Reviewed / Not Reviewed / Follow-Up)</big>'''
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[[File:filterby.png]]
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{| class="wikitable"
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|-
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| <big>Reviewed</big> || <big>It displays the reviewed cases with respect to the report filter applied.</big>
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|-
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| <big>Not Reviewed</big> || <big>It displays the cases that not yet reviewed with respect to the report filter applied</big>
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|-
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| <big>Follow-Up</big> || <big>It displays the follow-up cases '''created by the logged-in worker''' for the filter applied</big>
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|}
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'''<big>1.4</big>''' '''<big>Advanced Search</big>'''
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[[File:Advanced Search Link.png]]
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[[Fig: Advanced Search popup.png]]
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<big>Case Level, Member Level, Payment Level, and some useful attributes are present in the
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advanced search. On each attribute, the respective case count will be displayed. Using the attribute selection (checkbox), the worker can easily apply the filter for advanced search results (Refer Other Features – Pinning).</big>
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'''<big>5.3</big>''' '''<big>Data Quality Issues</big>'''
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----
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<div class="col-md-12 hidden-sm hidden-xs" style="margin-bottom:20px;">
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<div class="">
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        <div class="container">
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            <div class="row">
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                                <div class="col-md-4 centered">
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                    <p>[https://goodgrid.com<span style="color: #2980B9; font-family: 'Lato', Helvetica, Arial, sans-serif; padding: 10px; font-size: 19px;">Back to Good Grid Home</span>]</p>
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                </div>
  
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                <div class="col-md-4 centered">
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      <p>[https://goodgrid.com/mediawiki/index.php/Main_Page <span style="color: #2980B9; font-family: 'Lato', Helvetica, Arial, sans-serif; padding: 10px; font-size: 19px;">Good Grid Help Center</span>]</p>
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                </div>
  
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                <div class="col-md-4 centered">
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                    <p>[https://goodgrid.com//osticket <span style="color: #2980B9; font-family: 'Lato', Helvetica, Arial, sans-serif; padding: 10px; font-size: 19px;">Contact Us</span>]</p>
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                </div>
  
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[[ARCSIS TrackMyCase|'''''>> Back To Main page''''']]
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            </div>
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        </div>
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    </div>
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</div>

Latest revision as of 01:20, 28 February 2021

Good Grid Help Center

Let us help you

Welcome

Welcome to the Good Grid Help Center! If you want an overview of the features of the Good Grid, you can take a quick tour here. If you have a specific question, you can either raise a support ticket or contact us by calling us at (501) 687-2346 or emailing us at team@goodgrid.com. You can start by learning more about the idea behind the Good Grid or you can learn more about specific features on the Good Grid by clicking on one of the roles below:


Returning Citizen or
Caseworker

Get Started

Volunteer
or Individual User

Get Started

Employer
or Task Provider

Get Started

Corrections
Professional

Get Started

Service
Provider

Get Started






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